Nordson international inspection service co,.ltd.  has accumulated over the years much experience in inspecting a wide range of consumer products, hence equipped with the knowledge of factory practices; all of it efficiently helps to explain how quality problems arise.

The occurrence of product quality problems mainly could frequently be accounted from the concluded observation of east-and-west discrepancy of Workers' Mentality, Factory Management and Factory Capability.

- Discrepancy in Workers' Mentality

- Slack in Management

- Limited Factory Capability

Discrepancy in Workers' Mentality

Quality could be a relative concept, which is why its good and bad varies. Despite China's gate has been gradually opening, China workers' cognition to world quality standard is still catching up.

It may happen to a lot of importers that for common products, they are unable to understand why there could be so many problems. For instance, for Plush Toy, problems in shape, cleanliness, trimmings or stitching could be found. In fact, it is found that to workers, their perception could be "It is a plush toy after all"; whereas to importers, "Such plush is defect and could not be sold". Or for Garments, missing some stitching or small embroidery features may not seem to be big problems to workers, but to the consumer on the other side of the world, the design of product may become not as appealing.

Mentality could be the root for a lot of quality problems. Certainly, it could be improved in time when various quality control measures are enforced, such as having reference samples at the production line, and placing more QC supervisions at different production stages.

Hong Kong Q. C. Center has the advantages of bridging the mentality gap cost-effectively. By employing Factory Audit and Product Evaluation services, importers could have the knowledge of factory's weakness to assess at which point third-party intervention should be placed, so that the product quality could be monitored to ensure everything meets with standard.

Slack in Management

Typically, before and after Chinese New Year, there may be noticeable change in product quality even the same supplier is used. Usually after CNY, it is the period of jobs-hopping, or some skilled workers from rural part of China might choose to return to home city for other opportunities, hence a lot of new workers replacement activities resulted.

Factory management may not have enough manpower to provide expeditious training or sufficient supervision for workers' awareness of product requirements. For instance, Household and Electrical appliances importers might find obvious problems in poor finishing in appearance and functioning of products, such as glass products, ceramic ware and video games accessories. These reflect the lack of management at production line and internal quality control process.

Another problem arises from the lack of management would be in the packaging area. Perhaps some importers may have the experiences of finding other objects such as scissors and cutter, or other customer's products mixed into the shipment when they open the cartons of their order.

With the help of HKQCC's product evaluation and pre-shipment inspections, importers may have clear review of product quality before shipping. Our independent intervention helps to save time and cost in comparison to returning the whole container, then negotiate the responsibility with the supplier. We all know how difficult the latter would usually be. Our precautious solutions allow you to exert more and direct control on your purchase.

Limited Factory Capability

For Toys, Giftware and premium products, as well as Garment and Fashion accessories, the imports are seasonal in nature. During peak times, factory might not have adequate capacity to finish all orders on time. As a result, importers could be caught in surprise of what happened to their shipment.

In order to catch shipment dates, quantity and quality are easily the first aspects to be affected. We had experiences that even 2 days before anticipated shipment date for fashion products of gloves and scarves, the raw material are not yet cut up for production. Or for plastic injection toys and gifts, when inspector arrived for Final Random Inspection at factory, empty cartons were found stuffed at the middle of carton storage area, pretending all products are finished.

Sometimes it was discovered that goods shipped were not the ones being inspected. This could happen for standard items, for example, calculators, simple designed toys. As the schedule might be tight, after inspection, factory might replace the passed products to urgent shipments for another important customer first. The outcome would of course be serious, to make matters worse, factory might shrug off responsibilities claiming inspection report findings were fine.

At these situations, our During Production Check (DUPRO), Final Random Inspection (FRI) and Loading Supervision (LS) could be of assistance for importers to introduce tighter control to make sure production is in place, while quality meets with expectations, and the right goods are being shipped.

Further more, HKQCC possesses rich local and foreign businesses practices and quality control knowledge. We could grasp and help prevent potential risks in advance for importers’ early actions. Besides, we do not have language barriers, we could accurately report what we see and hear at factory. We could be your true quality control partner in the Far East.